Brandon Thomas Rodriguez - Manager

About Brandon

Meet Brandon Thomas Rodriguez, our dedicated Manager who has been with PC Repair Center for almost 5 years. With a hands-on approach and genuine passion for technology, Brandon brings extensive experience in both hardware and software repair to our team.

Brandon's journey in tech repair began with an internship during high school at a small shop in Fallbrook, where he learned the basics of electronics repair. He later ran his own computer repair and IT support business for 3 years as a sole proprietor, focusing on on-site and in-person support, which honed his exceptional customer service skills.

His love for technology started early, tinkering with recycled PCs in his garage for years before saving up to buy his first PC to upgrade. This hands-on passion for building and troubleshooting has only grown stronger over the years.

Brandon's Philosophy

"Patience and understanding are key. Many customers feel overwhelmed and lost. I pride myself in walking people through solutions, answering any questions they have, and ensuring they understand what's happening with their device. Transparency and reasonable repair solutions are how we build trust and satisfaction."

Areas of Expertise

• Jack of All Trades - Well-rounded in all aspects of the repair industry
• Hardware troubleshooting and diagnostics
• Software and OS repair expertise
• Program troubleshooting and email configuration
• Custom gaming PC builds for friends and family
• Exceptional customer service and communication

Professional Background

• Almost 5 years with PC Repair Center as Manager
• 3 years as sole proprietor in computer repair and IT support
• High school internship in electronics repair (Fallbrook)
• Completed 2 hardware repair courses and 1 networking course
• Extensive on-site and in-person support experience

Memorable Success Story

"My most memorable repair involved a unit damaged during a basic repair, leading to a complex BitLocker situation and potential data loss. I spent a month of nights and early mornings working to retrieve the client's data and BitLocker key. The relief when we finally unlocked the drive was incredible. Despite the stress, I'll always remember the hard work that went into helping that customer recover their important data without any loss."

What Brandon Loves Most

"I genuinely enjoy all of my work, but if I had to choose, my favorite projects are the most challenging ones. Whether it's something that's been puzzling me or the team for days, or dealing with various setbacks, I love the challenges. Nothing beats the exhilaration of helping customers with troublesome issues and the satisfaction of figuring out a difficult repair."

Fun Facts About Brandon

🎄 Known as "the Christmas guy" with a long history of selling Christmas trees
🏍️ Enjoys riding motorcycles and working on cars in his free time
🥁 Plays drums and is an avid Warhammer 40K player
💪 Regular gym-goer and video game enthusiast
📚 Enjoys reading and constantly learning new things

Customer Service Excellence

Brandon's approach to customer service centers on patience and understanding. He takes pride in connecting with customers personally, getting to know them while addressing every issue or concern, big or small, in a prompt, professional, and friendly manner.

"I want every client to walk away with a solution, satisfaction, and feeling like part of the family. I love hearing about everyone's lives as a great bonus to all the conversations. I'm happy to explain anything in any way needed and repeat demonstrations as many times as necessary."

Brandon's Maintenance Advice

"For maintenance, I most often recommend people back up their devices with redundancy. While it doesn't directly prevent hardware failure, it always ensures their data's safety when something happens. Once a part or computer fails, it can sometimes be too late to protect what is most important to you."

Team Contributions

Brandon contributes to PC Repair Center's positive culture through his optimistic outlook, friendliness, and willingness to learn and advance skills. He believes in collaborative problem-solving, where team members pool their diverse knowledge to find solutions for clients. As Manager, he plays a key role in training and procedures, while continuing to learn from and share knowledge with all team members.