Frequently Asked Questions
Got questions? We've got answers.
How much does a repair cost?
Every repair is different. We offer a 100% accurate diagnostic. We'll examine your device, determine the exact problem, and provide you with a detailed quote for parts and labor before any work begins. You are in complete control.
How long will my repair take?
Our goal is a fast turnaround. Many common repairs like screen replacements or RAM upgrades can often be done the same day, depending on part availability. For more complex issues, we typically aim for a 24-48 hour turnaround. We'll give you an accurate time estimate with your free quote.
Is my data safe?
Data privacy and security are our top priorities. We handle your data with the utmost care. While we always recommend backing up your data before a repair, we take every precaution to protect it. For data recovery services, we use secure, industry-standard methods.
Do you offer a warranty?
Absolutely. We stand by our work. All of our repairs come with a 60-day warranty on both the parts we install and the labor we perform. If you experience any issues related to the original repair, bring it back and we'll make it right.
Do you work on Apple products like MacBooks and iMacs?
Yes! Our technicians are experienced in repairing a wide range of Apple products, including MacBook Pro, MacBook Air, iMac, and Mac Mini. We handle everything from screen replacements and battery swaps to logic board repairs.
Can you help speed up my slow computer?
Definitely. A slow computer is one of the most common issues we see. The solution could be as simple as a virus removal and system tune-up, or it might benefit from a hardware upgrade like a Solid State Drive (SSD) or more RAM. Our free diagnostic will pinpoint the bottleneck and we'll recommend the most cost-effective solution.
What payment methods do you accept?
We accept cash, all major credit and debit cards, and digital wallets like Apple Pay and Google Pay.
Do you offer on-site or remote support?
We provide remote troubleshooting for software issues via secure screen‐sharing sessions, and limited on-site support for business clients within North County San Diego.
How do I back up my data before bringing in my device?
We recommend using an external drive or cloud service. Our blog has step‐by‐step guides on how to back up via Time Machine (Mac) or File History (Windows).
Do you recycle old parts and electronics?
Yes! We are committed to sustainability. Any parts we replace that can’t be refurbished are sent to certified e-waste recyclers.